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Frequently asked questions

What is Hyundai doing to make up the shortfall and how is it affecting the business overall?

An emergency plan is under way and actions are being taken quickly by a core management team. Some larger dealers may help with the storage and distribution of parts in the short term, during which time IT (computer systems and software) will be the biggest challenge - the control of the allocation and delivery of parts to the correct places. The bigger Hyundai dealers are likely to take an extra four to five weeks of extra stock to help us with this distribution. Hyundai is communicating constantly to all dealers to manage customer vehicles currently in service or about to be serviced. The global Vice President of Hyundai parts and aftersales are currently in Australia looking at alternative facilities. Decisions on these facilities will therefore be made quickly.

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