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Frequently asked questions

Making a Complaint

Resolving your complaint:

At Hyundai Motor Company Australia, we take your concern seriously. We take the time to listen to what you have to say. Whether it’s an issue with your vehicle or a challenge you are experiencing with the sale or service of your vehicle, please let us know.

How to make a complaint:

To ensure that we adequately address your concerns, you can contact the dealership directly or if you prefer to contact us, please use one of the following:

  • Online form contact us and then select the “Making a complaint”.
  • Talk to us on 1800 186 306
  • To lodge a complaint via letter:

Locked Bag 2018
North Ryde BC
NSW, 1670

What happens when you make a complaint with us?

If you call us to make a complaint, the Customer Care Officer will aim to resolve your complaint on the spot.

If you contact us using the online form, we aim to acknowledge your complaint within 3 business days.

If you write to us we aim to acknowledge your complaint within 3 business days of the day we receive the complaint.

In the event that a resolution cannot be provided during initial contact, you will be advised of the steps that will be taken and a timeframe of when an update and/or resolution will be provided.  

If your vehicle requires any repairs, we will refer you to the dealership of your choice.

The resolution of your complaint will be communicated to you either verbally and/or in writing depending on your preferred method of contact.

If you wish to follow up on an existing complaint, please call us on 1800 186 306 or email [email protected]

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