Frequently asked questions
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Popular Questions
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Content
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[cat-icon-12] General
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About Hyundai
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Hyundai BlueDrive
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Does the refueller generate its own hydrogen?
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How does the Nexo Fuel Cell work?
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How long will it take to refuel?
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Is the hydrogen fuel in the vehicle dangerous?
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What is Hyundai Blue Drive
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What is the Nexo Fuel Cell vehicle like to drive?
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What is the specification of HMCA’s hydrogen refueller?
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Why are you doing this? What is the long-term plan?
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Does the refueller generate its own hydrogen?
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Hyundai Roadside Assist
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myHyundai
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Ownership
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Video: Android Auto
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Video: Apple CarPlay
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Do I need to advise Hyundai if I change my address or have recently sold/purchased a second hand vehicle?
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Fleet Eligibility
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I have just taken ownership of a used Hyundai, what do I do?
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I would like to request a brochure for a new vehicle.
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Making a Complaint
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VIDEO: Cleaning a Car
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VIDEO: Getting Started with your new Hyundai
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VIDEO: How do I wash a Matt paint car?
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VIDEO: Hyundai Locking Features
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VIDEO: Hyundai Navigation System - Head Unit Functions
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VIDEO: Hyundai Navigation System - Introduction
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VIDEO: Hyundai Satellite Navigation System - How to Enter a Destination
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VIDEO: Hyundai Satellite Navigation System - Settings and Preferences
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VIDEO: Remote and Proximity Key
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VIDEO: What type of fuel to use for your Hyundai
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Why should I tell Hyundai that I am the new owner when my vehicle is out of warranty?
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Video: Android Auto
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Technical Questions
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Can Ethanol damage my Hyundai?
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Can my Hyundai / which Hyundai's can run on Ethanol?
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Do I have the latest map update?
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I have a technical question concerning a particular feature on a Hyundai vehicle. Where do I go?
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I've changed my battery and my audio system is asking for a CDE / PIN.
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My car is showing a symptom, can Customer Care help?
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VIDEO: Bluetooth Music Streaming
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VIDEO: Changing a Tyre
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VIDEO: Child Restraints
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VIDEO: How to Check & Fill Engine Oil
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VIDEO: How To Check And Fill Coolant
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VIDEO: How to Check Tyre Pressure And Condition
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VIDEO: How to Jump Start your Car
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VIDEO: How to pair your Bluetooth
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What do I do if I have put the wrong fuel in my car?
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What do I do if I lose my key?
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What is a VIN and how do I locate it?
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What is Ethanol?
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What is Matt paint?
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What is the difference between metallic / mica and pearl paint?
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What is the radio PIN code for my vehicle? How do I get my radio PIN?
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Where is the tyre-changing equipment located?
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Can Ethanol damage my Hyundai?
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[cat-icon-9] Service
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Lifetime Service Care
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Can I service my vehicle at my local mechanic/garage and get the Lifetime Service Care offer?
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How often will the Lifetime Service Care charge change?
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Is my Hyundai Premium Roadside Support Plan renewed with my Lifetime Service Care?
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Selling your Hyundai or buying a used Hyundai, am I entitled to the Lifetime Service Care?
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What date is the Lifetime Service Care Program effective from, and when does it end?
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What happens when the Dealer recommends work outside of the Lifetime Service Care Program?
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What if I miss a Scheduled Maintenance Service, am I still entitled to the Lifetime Service Care price?
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What is covered under the Lifetime Service Care Program?
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What is not covered under the Lifetime Service Care cost?
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What is the Lifetime Service Care Program?
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What is the price for each scheduled maintenance service?
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When do I return to a Participating Hyundai Dealer for a Scheduled Maintenance Service under the Lifetime Service Care Program?
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Where can I find the details of the published maximum price for a scheduled maintenance service for my vehicle?
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Where can Lifetime Service Care Program service be carried out?
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Which vehicles are eligible under the Lifetime Service Care Program?
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Can I service my vehicle at my local mechanic/garage and get the Lifetime Service Care offer?
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Scheduled Servicing
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If I leave it too long between my scheduled servicing periods will it affect my warranty?
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What can I do if I am travelling and my Hyundai needs servicing or repairing?
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What is a “scheduled maintenance service”?
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When and how can I update my satellite navigation system?
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Where do I go to service my car after my warranty runs out?
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If I leave it too long between my scheduled servicing periods will it affect my warranty?
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[cat-icon-11] Parts
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Genuine Parts
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Are Hyundai Genuine Parts covered by warranty?
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Are Hyundai Genuine Parts more expensive?
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Are Hyundai Parts and Accessories covered by a warranty?
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Can I buy Hyundai Genuine Parts from other distributors?
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How can I be sure that Genuine Parts have been used?
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How do I find out the paint code for my vehicle?
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I need a Hyundai Owners Manual or Service Passport for a particular model. Can you help?
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My car has been involved in an accident: How can I make sure my repairer fits genuine parts to my car?
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When should I ask for Hyundai Genuine Parts?
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Where can I find the price for a specific Hyundai part?
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Why should I used Hyundai Genuine Parts?
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Are Hyundai Genuine Parts covered by warranty?
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[cat-icon-10] Warranty
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New Vehicle Warranty Coverage
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Are out of pocket expenses such as accommodation, travel or commercial loss included in the Warranty?
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Are tyres covered by the Hyundai Warranty?
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Can I modify my car and if so, what will happen to my warranty?
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Can I organise a loan vehicle if my car needs servicing or warranty repair?
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Do I need to return to the authorised Hyundai Dealership to have warranty work carried out?
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Does towing a caravan or trailer impact on my Warranty?
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How do I find out what items are covered under warranty?
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If I have an accident, is my vehicle covered by the Hyundai Warranty?
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If I have concerns with my Hyundai during the warranty period what is the best way of getting my car repaired?
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If I have my vehicle serviced by someone other than a Hyundai Dealer, will this void my warranty?
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Is the Hyundai Manufacturer's Warranty transferable with the vehicle?
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My dealer is telling me that a consumable item needs replacing.
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What is not covered by the Hyundai Warranty?
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Would converting my Hyundai to LPG affect my warranty?
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Are out of pocket expenses such as accommodation, travel or commercial loss included in the Warranty?
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Hyundai Auto Link
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Hyundai Auto Link
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Why is Hyundai Auto Link not saving my driving history correctly?
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Why can’t I connect Hyundai Auto Link with my vehicle?
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What Auto Link information/data is sent to Hyundai?
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VIDEO: How to register with myHyundai in Hyundai Auto Link?
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What can I do to report my Hyundai Auto Link app crashing or a fault?
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No Result from Hyundai Auto Link - Statistics (Eco driving) screen
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Does my Hyundai Auto Link app update automatically?
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What to do if Hyundai Auto Link is not working?
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How do I connect Hyundai Auto Link to my vehicle?
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Can I configure Hyundai Auto Link?
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What real-time information will Hyundai Auto Link provide?
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What are the Terms and Condition of using Hyundai Auto Link?
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How do I locate the Hyundai Auto Link App in the App Store?
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Does Hyundai Auto Link work with all Hyundai vehicles?
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What is Hyundai Auto Link?
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Why is Hyundai Auto Link not saving my driving history correctly?
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Hyundai Auto Link Premium
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What mobile phones are compatible with the Hyundai Auto Link
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Can the vehicle be driven by anyone if the vehicle is remotely started?
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Can you remotely lock with an occupant in the vehicle?
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Can you remotely lock the vehicle with the actual key inside?
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Can you remotely unlock for family member?
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What is included in the subscriptions?
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Why can’t I stop my Hyundai vehicle engine remotely?
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What is the warranty period?
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I cannot receive GPS.
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Can I get into the vehicle and drive after I remotely start my Hyundai vehicle?
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Where do I access the vehicle health report?
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Why doesn’t the remote climate control work on the Hyundai Auto Link Premium app?
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What should I do if I no longer own my Hyundai vehicle and had been using the Hyundai Auto Link Premium service?
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How do I cancel Hyundai Auto Link Premium service?
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Can I join Hyundai Auto Link service if I purchased a used Hyundai vehicle?
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What mobile phones are compatible with the Hyundai Auto Link
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Help Centre asset files
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Assets
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